Subject Matter Experts at Your Service
Real Incentive Experts
Hinda has spent more than 40 years in the engagement and incentive industry. That means our team is ready to guide you to success, no matter what outcomes you鈥檙e looking for from your recognition and rewards program. We take an expert and analytics-driven approach to creating every single program we help manage.
Whether we are designing solutions to drive behavior, increase customer or employee engagement, or unify teams around specific goals, it鈥檚 important for us to first understand, articulate, and define what success looks like so that we can more effectively demonstrate value and impact over time. This is really where the magic happens.
Once we do that, we use our expertise to develop a solution that mirrors your goals. Whether it鈥檚 a single initiative that you need to focus on or a comprehensive, all-encompassing solution that combines initiatives for your customers, partners, and workforce, we鈥檙e here to design the program that鈥檚 right for you.
Dedicated Program Support
Many companies require you to contact them via email or through an endless series of teleprompting. We never work that way. Hinda鈥檚 dedicated service teams provide support from program design through implementation and beyond.
Our program support teams include:
- Account managers who provide their expertise and insights
- Client solution directors who coordinate and manage program design and planning
- Program managers who oversee program implementation and provide ongoing administrative support
- Customer service representatives who assist with participant issues, from forgotten passwords to merchandise returns and program management
Our acclaimed customer-care philosophy means we鈥檙e dedicated to supporting all aspects of your program and making every employee experience second to none.
Our team is here to be an extension of your creative marketing capabilities. We will work with you to develop a completely branded communications campaign to complement your corporate identity, drive performance objectives, and build and sustain engagement.
Our marketing capabilities can help support your program through:
- Development of multimedia campaigns
- Logo development
- Complete design services
- Printed catalogs
- Promotional emails
- Mailing services, including reminder alerts
- Digital printing, collation, and mailing
Many incentive and loyalty program providers don鈥檛 track results, leaving you unable to understand what just happened or predict and adjust to the future.
Hinda takes a different approach. We can use program results to analyze what is and isn鈥檛 working in your program. We combine analytical rigor and deep experience to align your organization with the overall strategies and goals of the business.
For example, we can:
- Review redemption patterns
- Understand who is and isn鈥檛 engaging and redeeming rewards
- Engage current participants to increase their usage
- Make changes to the program design based on data